Our team is on hand to offer you advice and support. Whether you’d like to book an appointment, find the right equipment or receive personalised advice, simply get in touch – we’ll be happy to help!
Do you have any questions? We have the answers.
You only have to pay for what you actually use. If you cancel a part of your reservation, the difference will be refunded automatically.
Yes. You’re money will be refunded 100%. We don’t have a cancellation fee. Please do inform us at least 2 days before your first rental day so that our RENTertainers don’t have to spend time preparing the equipment if you're not going to need it.
You can change your reservation if it is done 2 days before your first rental day. Please login to your account and go to "My reservations" to change your rental period, correct your shoe size, etc.
The log on only works with the same email address that you either provided us with in the shop when you checked in or that you used when you used when you registered with the website ot make your online rental reservation. Please make sure that you are using the correct email address to log on. If you saved or printed a reservation confirmation from your most recent rental, you can check there to see which email address is printed on the confirmation.
If these solutions do not work, send an email with your question, first and last name, as well as your birthdate to info@intersportrent.at. We’ll work on a solution as quickly as possible.
Klicke auf das Login-Symbol oben rechts auf der Website, um dich in dein Kundenkonto einzuloggen. Gib anschließend die E-Mail-Adresse ein, die du bei deiner letzten Reserveriung verwendet hast.
Du erhältst innerhalb weniger Augenblicke eine E-Mail mit einem sechsstelligen Verifizierungscode. Gib diesen Code auf der Website ein, um deine E-Mail-Adresse zu bestätigen und den Login abzuschließen.
Bitte beachte, dass jeder Verifizierungscode nur einmal verwendet werden kann und nach 15 Minuten seine Gültigkeit verliert. Sollte der Code abgelaufen sein, kannst du jederzeit einen neuen anfordern.
- Your personal profile is saved for future bookings
- You can find the equipment from your previous rental in our system.
- Simple cancellations
- You’ll receive email updates and news about INTERSPORT Rent and about your holiday destination
Click here for more information.
Yes. There is a basic insurance for your equipment that protects against theft and damage. If, for example, your skis break or are stolen, you are required to pay a deductable. With the Carefree Package you would not have to pay the deductible.
In event of breakage or theft of the bike you are also required to pay a duductable! But we also have in summer a Carefree Package!
At the beginning of your online reservation, after you have entered the location and date, you will find a small box on the right side: “I have a discount code”. Please click it and enter your code.
Our system allows only one discount for an online booking. But you can be sure that you will always receive the biggest discount.
If you, for example, would receive a 10% discount for reserving online but you have a discount code for 15%, you will automatically receive the higher discount as soon as you enter it – the 15% discount in this case.
You can pay with credit card (Mastercard or Visa) or Maestro! You can see that at the end of the online reservatin! Directly in the shop you can also pay in cash!
Of course you can pay in the store. Please keep in mind, however, that with your online reservation and payment, you will usually save money and time in the shop since you won’t have to go to the cash register. Therefore you’ll be on the slopes more quickly.
There are different reasons why the online payment might not work. Most of the time it helps to try again a little bit later. If it still doesn’t work, try the following:
- Refresh your browser
- Open our website in a different browser and log in again (Internet Explorer, Firefox, Chrome, Safari…)
- Try it using a different device or with a different credit card if possible.
In case you still have problems, send an email to info@intersportrent.at with a screenshot of the step in which the payment wouldn’t go through and a short description of what happened. We’ll check to see if your payment was successful and we’ll work as quickly as possible on a solution.
The order confirmation is sent to the email address that you entered between 10 and 60 minutes after you complete your online booking.
Please also check your spam folder. It could be that your email provider marked the confirmation email as spam.
That’s different from store to store. You can either find this information in the respective price lists – the online discounts are listed below the price lists. Or you can begin the online reservation process and the available discounts will be displayed.
That can differ depending on the shop, online discount, rental class and the people renting. The quickest way to figure out your price is to start the online reservation process. If you’ve already rented with us, then you should already be registered in our system with your email address which you can use to log on hassle free. Choose your desired equipment and then you will see the online discounts that are possible. Or you can have a look at the price lists for the individual shops.
After your reservation has been completed you will be forwarded to a site where you can enter your name, weight, size, ... It is possible to leave a comment there. For example you can state your prefered ski brand or other preferences.
Yes, that’s possible. It will be ready for you at 3:00 pm on the day prior to your rental period.
Please bring your rental equipment back to one of our store locations no later than 10:00 am on the day after your rental period ends.
Anytime! If you notice on the slopes that your rental-boot doesn’t fit correctly, then just stop by our store. We’ll exchange your bootsfor a different model and we won’t let you go until you feel absolutely comfortable in your boots. After all, we want you to have fun on the slopes.
You can get this information from the particular Intersport retailer where you rented the equipment. Please send an email to rent@intersport-arlberg.at! The employees on-site will help you find the information that you need.
Right before you complete your reservation, you can enter your desired model into the field for „Special Requests for Your Reservation” Our RENTertainers will do their best to fulfill your request.
While making your online reservation, you can choose the storage space option and add it to your equipment reservation. If the store where you are making your reservation offers storage, then you will see a corresponding icon next to the “Products” list for the store.
A storage space can only be booked online in combination with a ski equipment rental. You can, however, send us an email to inquire about storage availability: rent@intersport-arlberg.at
If the particular store you're looking at doesn’t offer storage on the online rental page, then either they don’t have it at that location, or it is already booked during your rental period. You can try to contact the store directly to inquire about the possibility to book storage. The contact information for each store is listed under the menu option, „Locations.”
Carefree Package: In the event of breakage or theft a fee is incurred (Superior 500,- / Premium 350,- / Economy 200,-).
For our carefree package you pay 7,- (1day rental) / 12,- (2 day rental) / 18,- (from a rental period of 3 days) and the fee is completely omitted!
kids: -50%
Lift tickets or ski courses cannot be booked at Intersport Arlberg. You can, however, order lift tickets directly via the Ski Arlberg and you can make your ski school reservations via local ski schools.
At Intersport Arlberg you cannot make reservations for half-day rentals
The discount for youths up to 14 years old (they only pay 50% of the adult prices) is not displayed separately, rather the prices shown are already 50% off the adult prices.
Yes, we have touring skis incl. skins, snowshoes, shortcarver and snowbikes! Just mentioned your special wish in the remark at the online-reservation!
Kids from 24 (EU) / 7 kids (UK) till
Adults till 49-50 (EU) / 14 (UK)
In principle, our Economy class is a good fit for most solid all-mountain skiers and it will guarantee a good time on the slopes. If your equipment is especially important to you, then we recommend the Premium class. The ski models in the Premium rental category are top quality and they are sure to impress with their craftmanship and brilliant design. And yet another step above, you can find the Superior class with our high end skis (not available at every store). If you’re not sure, then got with what feels right when making your online reservation. Our on-site RENTertainer will ask you a few questions to help find the right ski for you. Additionally, you can always switch skis within your rental class free of charge during your rental period or you can switch to a different rental class.
Partners from INTERSPORT Rent such as hotels in the region, business partners, or large organizations like the Austrian Federal Railways (ÖBB), the Austrian Automobile, Motorcyle and Touring Club (ÖMTC), General German Automobile Club (ADAC), etc. offer discount codes … Just ask in your hotel for the INTERSPORT Rent Discount Code.
No, that’s not possible. Double discounts are not permitted.
Every store offers special group rates. Please contact the shop from which you want to you’re your equipment and ask about the group rates. Please contact : rent@intersport-arlberg.at
To ensure there is enough equipment available for your class during the winter sports week, please let us know at least about two weeks in advance (ideally even earlier).
Here you will find all the information on the prices of hire equipment for pupils, as well as details on how to register.
You are welcome to request the latest Excel list for the shops in the Arlberg region at rent@intersport-arlberg.at!
The discount takes effect only when both parents make rental reservations and the children are not older than 10. Check the “title“ field of the online profiles for both adults. Only if you have entered „Ms“ for the mother and “Mr.” for the father will the online system allow you to take advantage of the “children rent free” discount.
After your reservation has been completed you will be forwarded to a site where you can enter your name, weight, size, ... It is possible to leave a comment there. For example you can state your prefered ski brand or other preferences.
Yes, when you book skis with INTERSPORT Rent, ski poles are included free of charge.
Yes, with the Premium and Superior hire categories, you can switch between skis and a snowboard free of charge. Unfortunately, this isn’t possible with the Economy hire category.
CAREFREE PACKAGE: No fee to pay in case of damage or theft! Also includes the helmet and bike lock!
In the event of a damaged or stolen bike a fee is incurred (MTB-Fully & E-MTB 2.000,- / E-Fully 3.000,-). By taking the carefree package (1 day € 12 / 2 days € 22 / from 3 days onward € 32) the fee is completely omitted! Deliberate or negligent damage is excluded. Also included in our carefree package are
helmets, locks and our „Pick Up Service“ this means that if you would be unable to continue your journey (due to a damaged bike) we will pick you up at the nearest place in the Arlberg area accessible by car as long as we are allowed to drive to said location.
Deliberate or negligent damage is excluded. In the event of theft, a police report is required! Theft insurance is valid between 8 am and 8 pm in a locked state (with our lock on a fixed object)! From 8 pm to 8 am only in locked rooms.
A ‘Firmen Radl’ is a company bike. Employees receive it through their employer and ride it as if it were their own: naturally, for the journey to and from work. But they can also use it in everyday life, in their free time, or as a piece of exercise equipment. A COMPANY BIKE can be any type of bicycle or e-bike and from any manufacturer. It keeps you healthy, is emission-free, practical and fun. What’s more, thanks to favourable tax treatment, it is significantly cheaper than a bike you buy yourself. An additional insurance package also offers comprehensive cover.
The FIRMENRADL scheme enables employees to purchase bicycles or e-bikes through their employer and pay for them via payroll deductions. Each month, a portion of their gross salary is deducted, thereby generating a tax benefit through salary conversion.
- Check with your employer to see if they offer company bikes. If not, let them know about this simple and straightforward option.
- Once your employer has signed a contract with our leasing partner – we recommend Firmenradl and Bikeleasing – you can register with that leasing partner.
- Visit our shop, Home of Bike, and choose your ideal bike.
- Home of Bike and our partner will take care of the simple and straightforward process.
- Collect your bike and get going straight away!
Under the tax reform of 1 January 2020, the tax benefit previously available for electric cars was extended to electric bicycles. As a result, company bicycles and company e-bikes are eligible for input VAT deduction, and their private use is also exempt from the benefit-in-kind tax. The exact amount you save depends on various factors: your salary, the price of the bike and the term (24, 36 or 48 months). Want to know how much you can save? You’ll find our discount calculator on FIRMENRADL.at.
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You enter into a framework agreement with a leasing partner (e.g. Firmenradl and Bikeleasing) and set the price range within which your staff can choose their bikes. You can also offer additional benefits such as insurance or servicing for the Firmenradl scheme.
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You position yourself as an attractive employer by proactively promoting the Jobrad scheme to your staff and highlighting it as a benefit as early as the application process.
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Your employees choose their preferred bike from Home of Bike.
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Home of Bike handles the arrangements with the leasing partners, so all you need to do is confirm your employees’ eligibility.
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When the bike is collected, you’ll be informed of the monthly instalment, which you’ll need to factor into your payroll calculations.
